SHIPPING AND RETURNS
We ship worldwide.
No extra fees.
Free shipping on orders over 20€.
MONEY BACK GUARANTEE
30 days money back guarantee if your package is damaged or lost.
We offer a tracking service, so you can always check the status of your shipment.
Most of our products are custom items so this means that they are made on demand. It takes 2-6 business days to create the product. To these must be added the shipping times that may vary from country to country. Here you'll find our average shipping times depending on the order's destination.
USA 2/3 business days
EUROPE 1/4 business days
EFTA STATES 4/6 business days
WORLDWIDE 4/6 business days
(Clothing, mugs and face masks)
USA 4/5 business days
EUROPE 5/8 business days
EFTA STATES 8/15 business days
WORLDWIDE 8/15 business days
Due to the COVID emergency, delivery times may vary.
Returns are accepted up to 30 calendar days after receiving your order.
As soon as we receive your return, we will make sure to handle your request.
We accepts returns just as long as item & packaging is returned in perfect condition.
All items must be returned unworn, unwashed and in its original condition.
Please note we do not refund or cover any return shipping costs.
If you want to know how to return your item, please contact us here, we'll provide you all the information you need to proceed with the return of the goods.
Just don’t worry. That’s our motto.
We offer this:
If you have purchased anything on The Tennis Bay, but didn’t :
Receive the right products or sizing, or
Receive a damaged item, or
Receive your products within the guaranteed delivery time (45 days), you get a full refund from us.
However we cant give you full refund under the following circumstances:
Your order didn’t arrive due to factors within your control (for example you provide us with the wrong shipping address).
Your order didn’t arrive due to one or other circumstances outside the control of The Tennis Bay (for example: not cleared by customs, a tornado or other natural disasters).
Returns/Refunds or exchange items are accepted up to 30 calendar days after receiving your order.
The Tennis Bay allows the tracking of every item of the shop. If you didn't receive your tracking number in the confirmation mail after the purchase, please contact us Here, so we'll provide it for you.